Stop losing patients who slip through the cracks.
We set up patient CRM and automation for U.S. medical and dental practices — so every inquiry gets followed up, no-shows get rebooked, and past patients come back. HIPAA-compliant, and it runs on its own.
You're paying to get inquiries — then losing half of them.
A patient calls and doesn’t book. Someone fills a form after hours and never hears back. A patient misses a cleaning and quietly disappears. Every one is money you already spent to earn — gone to slow follow-up or no follow-up at all. Most practices lose more patients here than anywhere else, simply because no system catches them.
Follow-up that runs on its own
Patient CRM setup
Every lead — call, form, or DM — captured in one place, so nobody falls through the cracks.
Instant lead follow-up
Automatic texts and emails the moment a patient reaches out, so you reply first and win the booking.
Appointment reminders
Automated reminders that cut no-shows and keep your schedule full.
Recall & reactivation
Bring patients back for cleanings, follow-ups, and overdue treatment — automatically.
Reviews on autopilot
Request reviews from happy patients at the right moment, turning visits into visible trust.
Patient automation isn't like other industries
Patient contact details and appointment data are protected health information — they can’t sit in a generic CRM or fire off messages through unsecured tools. We build on HIPAA-compliant platforms, with signed BAAs and privacy-safe messaging, so your follow-up protects patients and your practice. That’s why practices choose a healthcare specialist over a generalist automation setup.
More of the patients you already earned
For Village Dental Group in Anaheim, CA, we set up online booking and patient follow-up — so inquiries get captured, appointments get booked 24/7, and patients stay engaged after their visit.
Online booking live
Automated patient follow-up
Appointments captured 24/7
Frequently asked questions
What does a patient CRM do?
It captures every inquiry — calls, forms, and messages — in one place, then automates follow-up, reminders, and recall so no patient slips through the cracks.
Is patient automation HIPAA-compliant with you?
Always. We build on HIPAA-compliant platforms, sign BAAs, and keep patient data out of unsecured tools.
Can it reduce no-shows?
Yes — automated appointment reminders by text and email are one of the most reliable ways to cut no-shows and protect your schedule.
Will it work with our existing system?
Usually — we assess your current tools and either integrate with them or set up a compliant CRM that fits how your practice runs.
Does it bring back old patients?
Yes — automated recall and reactivation reach patients due for cleanings, follow-ups, or overdue treatment, and invite them back.
Let's stop the patients you earned from slipping away.
Book a free consultation. We’ll show you where you’re losing patients and how to follow up automatically — no obligation.
Get in touch
Have a question before you book? Reach out and our team will get back to you within one business day.
- contact@marsadgroup.co
- +44 141 640 0328
- 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND