Refund & Cancellation Policy
At Marsad Group LTD, we provide professional healthcare marketing services that are based on time, expertise, planning, and execution. By purchasing any of our services, you acknowledge and agree to this Refund & Cancellation Policy, along with our Terms & Conditions.
1. Nature of Our Services
All services provided by Marsad Group LTD are digital, time-based, and customized services, including but not limited to:
- Medical SEO & AI search (GEO)
- Google Business Profile management
- Paid advertising management
- Medical website design & online booking
- Patient CRM & marketing automation
- Social media management
- Media production
- Marketing consultation & planning
Because these services involve strategic planning, labor, and intellectual effort, they are considered non-tangible and non-returnable once work has begun.
2. Refund Policy
2.1 No Refund After Service Start
Once a service has started, no refunds will be issued, whether partially or fully, including but not limited to:
- Strategy development
- Account setup
- Research & analysis
- Content creation
- Campaign execution
- Consultation sessions
This applies even if results are not immediate, as marketing outcomes depend on multiple external factors beyond full control.
2.2 Refund Before Service Start
If a payment is made and the service has not yet started, the client may request a refund within 48 hours of payment, provided that:
- No work has been initiated
- No strategy, research, or setup has begun
Approved refunds (if applicable) will be processed within 7–14 business days, after deducting any transaction or processing fees.
2.3 Monthly & Recurring Services
For monthly or recurring services:
- Services are billed monthly with no annual lock-in.
- Payments are non-refundable once the billing period starts.
- If the client decides to stop the service, cancellation follows the notice period in Section 3.
3. Cancellation Policy
3.1 Client Cancellation
- Our agreements document the agreed scope of work, with services billed monthly — not locked into an annual term.
- Clients may cancel at any time by providing written notice at least 30 days in advance.
- If cancellation notice is given after a new billing cycle has started, the client is responsible for payment of that cycle, and service continues through the 30-day notice period.
3.2 Agency Right to Terminate
Marsad Group LTD reserves the right to suspend or terminate services in cases including but not limited to:
- Breach of contract
- Non-payment or delayed payment
- Misuse of services
- Unethical or illegal activities
- Lack of client cooperation or required access
In such cases, no refunds will be issued for completed or ongoing work.
4. No Guaranteed Results
Marketing and digital marketing results are influenced by:
- Market conditions
- Competition
- Platform algorithms
- Client industry and budget
- Client cooperation and approvals
Therefore:
- We do not guarantee specific rankings, sales, revenue, or booked appointments.
- Refunds will not be issued based on performance expectations.
5. Chargebacks & Payment Disputes
Clients agree not to initiate chargebacks or payment disputes without contacting Marsad Group LTD first.
Unauthorized chargebacks after service delivery may result in:
- Immediate service termination
- Legal action if necessary
- Permanent account restriction
6. Acceptance of Terms
By purchasing or using any service provided by Marsad Group LTD, you confirm that you have read, understood, and agreed to:
- This Refund & Cancellation Policy
- Our Terms & Conditions
- Our Service Agreements
7. Contact Information
For any questions regarding refunds or cancellations, please contact us at Contact@MarsadGroup.co.